The control room of the future: Keeping the mission on course with voice-AI and analytics
Paul Long, Solutions Consultant at Red Box, and Nadine Edmondson, Director of Product and Marketing Operations at Red Box, deliver this presentation.
With almost 4 million 999 calls triaged via NHS Pathways in the last 12 months, how can control rooms tap into conversational data at scale and fully leverage speech and voice-AI technologies to help cope with increasing pressures and drive efficiencies, all whilst protecting agent welfare and improving caller experience?
By watching this presentation you will learn:
1. The current cultural and technological barriers to voice-AI adoption in Public Safety and critical communications services
2. How to overcome the common obstacles to voice-AI adoption and tap into conversational data at scale
3. The benefits of implementing voice-AI and analytics across the control room and into the field
4. Speech analytics: Art of the possible use-cases
5. What to expect from voice-AI for Public Safety in 2023
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