Managing demand and contact on social media to the same standard as telephony

25 October 2022

David Bailey, Digital Engagement Manager, Police Digital Service, discusses transforming public contact with social media.

Nearly half of UK police forces are now responding to demand via social media 24/7 and finding it more effective and efficient when integrated into an effective contact strategy.

Find out how the Social Media Operating Model is enabling policing to deliver service where the public expect us to be.

During this session, attendees will learn:

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